‘A Chain is Only as Strong as its Weakest Link’. While there are many ways this saying can be applied, in the restaurant industry as it relates to a brand’s food safety image, one person can have a profound negative effect.
It is human nature to try to avoid criticism. But unless you are ‘perfect in every way’ as Mac Davis, the country musician lyricist sings, we all can improve. By listening to those we serve, we can fine tune areas needing improvement and become centers of excellence.
We live in a society that expects a certain level of service. Our trash and sewers are controlled. We expect our water to be clean and we all know not to litter. Many people recycle and compost trash. When we walk into a restaurant, however, are consumers really concerned about restaurant cleanliness?