It has become common place for the media to post failed restaurant inspections. The public seems to be ‘hungry’ for this information with the growth of television shows focusing on such issues. These types of stories can lead to the demise of the tarnished restaurant.
Consider the following case study and the unfortunate results:
A well-known restaurant in a large metropolitan area had a recurring mouse infestation, which had been repeatedly identified by a health inspector. After an incident the inspector stopped the serving and immediately closed the restaurant. The restaurant re-opened after it complied with the violation order, but closed permanently a few weeks later, apparently because after a newspaper posting, the public lost confidence in the restaurant.
A health department restaurant inspection should be objective. That objectivity and report should be made available to the public but it’s important to remember that public disclosure can change a food safety image, as this case study points out. A changing image can change consumer preference, which can lead to the demise of a restaurant. But it doesn’t have to happen if managed correctly.
It is critically important to protect a brand’s food safety image. Dining Grades can help by providing resources.