‘A Chain is Only as Strong as its Weakest Link’. While there are many ways this saying can be applied, in the restaurant industry as it relates to a brand’s food safety image, one person can have a profound negative effect.
We travel a bit and recently visited a restaurant of national chain for the first time. Floors, bathroom, walls, tabletops were all dirty. The bathroom sinks were deplorable. The four of us concluded we will think twice about returning to any of that chain’s units.
Hooters Corporate accused and sued a franchisee “of turning off customers by failing to maintain its restaurants in a hygienic condition and damaging the national brand.” This is a great example of how ‘A chain is only as strong as its weakest link’. A corporation cannot afford its image to be damaged by a weak link.
In a recent CDC publication, it is recommended that municipalities should “Require at least one employee in a food service establishment to be a certified food protection manager.” The unfortunate implication is that in some municipalities, no one is food safety certified.
What a simple fix! There are multiple resources for inexpensive, convenient food safety courses. DiningGrades.com offers unlimited food server and food preparer courses and comprehension quizzes, inexpensively.
Require all staff to be food safety certified and protect your brand image!
DiningGrades.com can help.